Our Privacy Policy

This privacy policy explains how personal information is collected, used, processed, and disclosed by Online Labels Ltd and the UK version of Maestro Label Designer. It applies to site visitors and customers, so please take some time to read it, along with our Terms and Conditions.

Personally Identifiable Information

We collect and store information for various uses depending on how you interact with our site.

Acquired or Necessary Content

The information below is automatically detected or provided by you to utilise the full functionality of our services.

User Type Information Collected Why We Collect It How Long We Store It
Site Visitor IP Address Internal & External Troubleshooting 26 months
Customer First & Last Name Order Fulfilment, Analytics Does not expire
Customer Email Address Order Confirmation & Tracking, Remarketing, Support, Maestro Label Designer Does not expire
Customer Phone Number Order Fulfilment Does not expire
Customer Invoice Information Order Fulfilment Does not expire
Customer Dispatch Information Order Fulfilment Does not expire
Customer Device Data Fraud Detection Does not expire

User-Submitted Content

Other information is voluntarily provided by you to access non-essential functions of the site. This includes your name and email address for submissions to the following sections: Customer Ideas, Product Reviews, Testimonials, and Forum. This information is used to email reward codes, provide support, and attribute your submitted content to the public name or nickname you specify during creation. It does not expire.

How We Secure It

All of the communication between site users and Online Labels is transmitted over an HTTPS connection. Our servers are PCI-compliant for the safe storage of payment information. In addition, sensitive information is encrypted and stored in a secure data centre.

Third-Party Access

No personally identifiable information gathered through registration, checkout, or support inquiries will be sold to others for marketing purposes. There may be cases where it's necessary to share this data with our affiliates, partners, and other third-parties for the purposes of order fulfilment.

Non-personally identifiable information may be shared with organisations for ad targeting and analytics services. These companies include:

  • Google provides advertising services, delivers organic and paid analytics, and conducts customer reviews
  • Microsoft delivers advertising reporting
  • Reviews.co.uk conducts customer reviews

Use of Cookies

We use cookies to improve the quality of our service and deliver relevant promotional material.

Necessary Cookies

Certain cookies are required for the functionality of the website. Some features or actions, such as the checkout process, cannot be completed without the use of such cookies.

Marketing Cookies

To create a meaningful user experience, sections of the site may include your name, recently viewed products, applied preferences, and more. We also utilise your shopping history to deliver personalised ads across other websites and platforms.

Your Permissions

We want to ensure you understand and are comfortable with our use and disclosure of your personal information. You can opt out of our data sharing at any time using the buttons below.

Remove all cookies from Online Labels and Maestro Label Designer.

Delete Cookies

View specific information tied to an Online Labels or Maestro Label Designer account.

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