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Our Privacy Policy


This privacy policy explains how personal information is collected, used, processed, and disclosed by Online Labels Ltd. It includes information about who we are, what information we collect, why we use your information, who we share your information with and why, how we protect your information, and how you can change or review your information. By accessing or using this Site and its related software tools, applications or any other Online Labels Ltd tools, you understand and consent to Online Labels collecting, storing, processing, and sharing your information as described in this privacy policy. We regularly review and may edit or add to this privacy policy, so we encourage you to review it periodically, along with our Terms & Conditions.

Contacting Us

Our address is 247 Blanchardstown Corporate Park 2, Ballycoolin, Dublin 15, D15 XK03, Ireland. You can contact us by mail at the above address, by email at privacy@onlinelabels.com or by telephone at 0203 051 9664

Personally Identifiable Information

We collect and store information for various uses depending on how you interact with our site.

Acquired or Necessary Content

The information below is automatically detected or provided by you to utilise the full functionality of our services.

User Type Information Collected Why We Collect It How Long We Store It
User Type:
Site Visitor
Information Collected:
IP Address
Why We Collect It:
Internal & External Troubleshooting
How Long We Store It:
26 months
User Type:
Customer
Information Collected:
First & Last Name
Why We Collect It:
Order Fulfilment, Analytics
How Long We Store It:
Does not expire
User Type:
Customer
Information Collected:
Email Address
Why We Collect It:
Order Confirmation & Tracking, Remarketing, Support, Maestro Label Designer
How Long We Store It:
Does not expire
User Type:
Customer
Information Collected:
Phone Number
Why We Collect It:
Order Fulfilment
How Long We Store It:
Does not expire
User Type:
Customer
Information Collected:
Invoice Information
Why We Collect It:
Order Fulfilment
How Long We Store It:
Does not expire
User Type:
Customer
Information Collected:
Dispatch Information
Why We Collect It:
Order Fulfilment
How Long We Store It:
Does not expire
User Type:
Customer
Information Collected:
Device Data
Why We Collect It:
Fraud Detection
How Long We Store It:
Does not expire

User-Submitted Content

Other information is voluntarily provided by you to access non-essential functions of the site. This includes your name and email address for submissions to the following sections: Customer Ideas, Product Reviews, Testimonials, Forum, Support, and other areas where users may voluntarily submit information. This information is used to email reward codes, provide support, and attribute your submitted content to the public name or nickname you specify during creation. It does not expire.

If you create or upload a design using Maestro Label Designer, or by using templates available on the Site, we collect the Personal Information you may use to customize the product, such as the name of your business, your address, or phone number. It does not expire.

How We Secure It

All of the communication between site users and Online Labels is transmitted over an HTTPS connection. Our servers are PCI-compliant for the safe storage of payment information. In addition, sensitive information is encrypted and stored in a secure data centre.

How To Access and Update Your Personal Information

If you have created an OnlineLabels.com account, you can log in to review and update your account information, including your contact, billing, and shipping information.

If you wish to unsubscribe from promotional e-mails or special offers, you may do so by submitting a support ticket, or by clicking the unsubscribe link provided in the e-mail communications.

Third-Party Access

No personally identifiable information gathered through registration, checkout, or support inquiries will be sold to others for marketing purposes. There may be cases where it's necessary to share this data with our affiliates, partners, and other third-parties for the purposes of order fulfilment.

In order to process your credit card and complete your purchase, we securely transfer your information to our payment processor for authorization and approval. Additionally, we may use third-party companies to perform various functions including order fulfillment, package delivery, postal and e-mail delivery, data analysis, and credit processing. The third parties we use for these purposes have limited access to your personal information and are not permitted to use it for other purposes.

We may also use your personal information where necessary to abide by applicable laws and legal obligations including complying with a judicial proceeding, court order, or legal process.

Non-personally identifiable information may be shared with organisations for ad targeting and analytics services. These companies include:

  • Google provides advertising services, delivers organic and paid analytics, and conducts customer reviews
  • Microsoft delivers advertising reporting
  • Reviews.co.uk conducts customer reviews

Use of Cookies

We use cookies to improve the quality of our service and deliver relevant promotional material.

Necessary Cookies

Certain cookies are required for the functionality of the website. Some features or actions, such as the checkout process, cannot be completed without the use of such cookies.

Marketing Cookies

To create a meaningful user experience, sections of the site may include your name, recently viewed products, applied preferences, and more. We also utilise your shopping history to deliver personalised ads across other websites and platforms.

Do Not Track Signals or Similar Mechanisms

Some web browsers have a "Do Not Track" feature that, when turned on, signals to websites the user visits that the user does not want to be tracked. At this time, the Site does not respond to "Do Not Track" signals or similar mechanisms.

Your Permissions

We want to ensure you understand and are comfortable with our use and disclosure of your personal information. You can opt out of our data sharing at any time using the buttons below.

Remove all cookies from Online Labels and Maestro Label Designer.

Delete Cookies

View specific information tied to an Online Labels or Maestro Label Designer account.

Change Preferences

The Privacy Policy contained herein was last updated 8th of November 2018.