We collect and store information for various uses depending on how you interact with our site.
The information below is automatically detected or provided by you to utilise the full functionality of our services.
|User Type||Information Collected||Why We Collect It||How Long We Store It|
|Site Visitor||IP Address||Internal & External Troubleshooting||26 months|
|Customer||First & Last Name||Order Fulfilment, Analytics||Does not expire|
|Customer||Email Address||Order Confirmation & Tracking, Remarketing, Support, Maestro Label Designer||Does not expire|
|Customer||Phone Number||Order Fulfilment||Does not expire|
|Customer||Invoice Information||Order Fulfilment||Does not expire|
|Customer||Dispatch Information||Order Fulfilment||Does not expire|
|Customer||Device Data||Fraud Detection||Does not expire|
Other information is voluntarily provided by you to access non-essential functions of the site. This includes your name and email address for submissions to the following sections: Customer Ideas, Product Reviews, Testimonials, Forum, Support, and other areas where users may voluntarily submit information. This information is used to email reward codes, provide support, and attribute your submitted content to the public name or nickname you specify during creation. It does not expire.
If you create or upload a design using Maestro Label Designer, or by using templates available on the Site, we collect the Personal Information you may use to customize the product, such as the name of your business, your address, or phone number. It does not expire.
All of the communication between site users and Online Labels is transmitted over an HTTPS connection. Our servers are PCI-compliant for the safe storage of payment information. In addition, sensitive information is encrypted and stored in a secure data centre.
If you have created an OnlineLabels.com account, you can log in to review and update your account information, including your contact, billing, and shipping information.
If you wish to unsubscribe from promotional e-mails or special offers, you may do so by submitting a support ticket, or by clicking the unsubscribe link provided in the e-mail communications.
No personally identifiable information gathered through registration, checkout, or support inquiries will be sold to others for marketing purposes. There may be cases where it's necessary to share this data with our affiliates, partners, and other third-parties for the purposes of order fulfilment.
In order to process your credit card and complete your purchase, we securely transfer your information to our payment processor for authorization and approval. Additionally, we may use third-party companies to perform various functions including order fulfillment, package delivery, postal and e-mail delivery, data analysis, and credit processing. The third parties we use for these purposes have limited access to your personal information and are not permitted to use it for other purposes.
We may also use your personal information where necessary to abide by applicable laws and legal obligations including complying with a judicial proceeding, court order, or legal process.
Non-personally identifiable information may be shared with organisations for ad targeting and analytics services. These companies include:
Some web browsers have a "Do Not Track" feature that, when turned on, signals to websites the user visits that the user does not want to be tracked. At this time, the Site does not respond to "Do Not Track" signals or similar mechanisms.
We want to ensure you understand and are comfortable with our use and disclosure of your personal information. You can opt out of our data sharing at any time using the buttons below.