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Our Return Policy on Bespoke Items

Even when you order bespoke-manufactured label products from OnlineLabels your satisfaction is guaranteed.

When you place an order for your bespoke-manufactured label product, whether it's a bespoke size or a bespoke label, we'll email you a PDF proof of your layout for approval. In addition, you will have the option to request material samples so you can test the performance of the materials on your product and, in the case of bespoke sizes, confirm the materials are compatible with your printer.

We understand that circumstances will sometimes arise where the finalized product does not work exactly as you hoped. Many label companies won't allow you to return bespoke-manufactured products. We are different.

Our commitment is to provide the most complete hassle-free resolution for all our products, not just our stock items. If for any reason you are not satisfied with your bespoke purchase, you can return the bespoke-manufactured items to us within 30 days, with the guidelines below:

Bespoke Sizes

Once we receive the returned items, we'll refund you 50% of the original purchase price on your bespoke sizes. This policy applies to bespoke-manufactured quantities of under 10,000 sheets.

To initiate a product return for bespoke sizes, please call us at 0203 051 9664 or submit a support ticket with information about your return.

Submit a Support Ticket