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We offer a money back guarantee policy on all our products. Read the details of our return policy for standard items or our return policy for bespoke items.
Here are some additional helpful links to help you through the process:
Rather than issue exchanges, we offer a money back guarantee on all of our products. We will issue a credit for any returned product and bill for any new product being shipped out.
Read the details of our "No Hassle" Return Policy for standard items or Bespoke Return Policy for non-standard orders. You can also initiate a return, submit a support ticket, or call customer service at 0203 051 9664 to get started.
At your convenience, place a new order for your desired product. You'll be billed for the new product and credited for the returned product when it arrives back at our facility. These will be handled as separate transactions.
We don't recommend feeding a label sheet through a laser printer more than once. The heat from the printing process can cause the adhesive to soften or the sheet to curl. Softened adhesive can ooze inside the printer or cause the label to peel off. It can also soften the toner which can make the printed design smudge.
Yes, because we offer a "No Minimum Orders" policy, we can create packets of label sheets in any quantity.
Yes, we have a variety of waterproof / weatherproof labels available for desktop laser and inkjet printers as well as thermal transfer, direct thermal, and inkjet roll printers.
Weatherproof White Laser (LP)
Weatherproof Gloss Laser (GL)
Gloss Clear Laser (CL)
Matt Clear Laser (CX)
Weatherproof Silver Polyester Laser (SP)
"Matt" is a term used to describe the non-shiny, flat texture of a label.
We offer a variety of different adhesives across our material lines. They include:
Click "Learn More" below to view our material options with your desired adhesive.
Yes. If you'd like to test whether a material will work for your application, we can send you a few sample sheets. Please fill out our sample request form and we'll mail them to you.
Please call customer service at 1-888-575-2235 if you have any questions.
If your product is labeled "laser only," it isn't recommended for printing in an inkjet printer. While our "laser only" products likely won't cause damage to an inkjet printer, the ink may not properly dry on the sheet. This can lead to smudging even after an extended drying time.
Browse our inkjet-printable labels.
If your product is labeled "inkjet only," it isn't recommended for printing in a laser printer. In many cases, the facesheet or adhesive on our "inkjet only" products will not withstand the heat of the laser printing process. The high heat levels can cause the facesheet to melt or adhesive to ooze, leading to jamming and printer damage.
Browse our laser-printable labels.
Our labels usually have a shelf life of 1-3 years depending on environmental and storage conditions such as heat and humidity.
The term "die cut" is used to describe the process of cutting shapes from paper and other materials. This process works a lot like a cookie cutter – we place a die cutter on our machines and run it over uncut label paper. The resulting labels have shapes cut into them that correspond to the shape of the die.
This means that the die line is the physical border of your label. You should design your label with the assumption that nothing outside the die line will print or remain on the label once it's peeled up from the sheet. If you want your design to go all the way to the edges of your label (as opposed to it having a white border), consider adding a bleed.
Our clear matt material has a non-shiny, flat finish that looks frosted when applied. Our clear gloss materials for laser and inkjet are shiny and completely transparent. They offer a "no label look" when applied. Read more on the subject in our article, Gloss vs Matt: Choosing the Right Clear Label.