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Frequently Asked Questions
Why isn't my design printing in the right place on my label sheet?
Papers can shift during the printing process. In addition, some programs and browsers scale documents during printing. To fix it, try the following solutions:
- Try stacking your sheets neatly and evenly in the printer tray.
- In the printer dialog box that comes up when you hit print, look for "Page Scaling" and/or "Rotate and Center." You want both options to be turned off. For best results, use Adobe Reader.
- Run the Alignment Wizard in Maestro Label Designer. It will detect printer shifts and adjust your design automatically. Read the step-by-step instructions.
- Add a bleed to your designs to help minimize the impact of shifting. Learn more about bleeds in Maestro Label Designer.
For additional assistance, please call our customer service team at 0203 051 9664.Was this answer helpful? 59
Why are the edges of my design getting cut off?
Every printer on the market has a fixed, maximum printable area where the ink or toner stops. That space is called the "non-printable margin."
If your label configuration extends to the edge of your sheet or close to it, we recommend figuring out your non-printable margins. To determine what your printer's non-printable margins are, you can look to your printer's instruction manual or use our printer margin tool. Print the document and measure the 1cm line in step 2. If the line is not an accurate centimetre, return to the print dialog box and select the "Fit to Page" or "Print Actual Size" option. Setting the "Custom Scale" option to 100% will produce the same results. Print the document again and remeasure. Once you're sure it's printing to scale, start from the edge of the paper and work your way in until you find the first full box. The numbers next to the first full box are your non-printable margins.
Use those measurements to adjust your label design. If you're using Maestro Label Designer, hover over the "Print" menu and click "Page Setup." From there, you can adjust your settings to fit within your printable dimensions.Was this answer helpful? 96
Why do my margins appear slightly off?
Label sheets can shifting during the manufacturing and/or printing processes. While our quality assurance standards are in place to ensure that label sheets don't shift more than 1.5875mm, we recommend leaving 3.175mm between your design and the cut marks. Adding a bleed is another way to avoid shifting. Find out how to add bleed in Maestro Label Designer. You should also stack your labels neatly and evenly in your paper tray.Was this answer helpful? 87
Why won't my label sheets feed into the printer?
Unfortunately, this is most likely a problem with the printer. Unclean rollers and rollers that have lost their rubber density are the most common reasons you may experience this problem. When the rollers are dirty or the rubber loses its density, they lose their ability to grip the label sheet well. We suggest cleaning the rollers with an alcohol-based solvent first (we recommend referring to your printer's maintenance instructions when doing so). If that's not the problem, you may need to replace the rollers.
In some cases, there can be incompatibility issues with the label sheet and printer. If after cleaning it you're still experiencing jamming, please call customer service at 0203 051 9664.Was this answer helpful? 88
Why is my printer jamming and how can I fix it?
A printer can jam for a number of reasons – most commonly it's trying to print on paper designed for a different printer type, it hasn't adjusted for the material's unique thickness or texture, or it has a dusty feed path.
First, make sure you're using the label type that corresponds with your printer. Inkjet printers need an absorbent material to capture the ink whereas laser printers need paper that can withstand the high temperatures during printing. Many of our materials are both laser and inkjet-printable, so this may not be your problem. However, for those that are printer-specific, they should only be used with the correct printer type.
You should also try modifying the material setting on your printer. If you're using a glossy stock, select a setting similar to "Coated," "Photo Paper," or "Gloss." For our matte materials, a heavier setting like "Label" or "Transparency" may be necessary.
If you continue to experience jamming, your printer's rollers may have gotten dirty from regular use. You should refer to your printer's manufacturer for cleaning and maintenance instructions on this issue.
If these quick fixes didn't solve your problem, call our customer service team at 0203 051 9664.Was this answer helpful? 6
Why is the ink smearing after I print on an inkjet printer?
If the ink smears immediately after printing your labels on an inkjet printer, too much ink has been dispensed from the printer. To fix this, open "Printer Properties" and find "Print Quality." You want to select a lower ink setting such as "Draft" or "Normal." Depending on what material you're using, you may also want to adjust the "Paper Type" setting. We recommend selecting a paper type setting similar to "Coated," "Photo Paper," or "Gloss" for gloss materials and something heavier like "Label" or "Transparency" for matte labels.
If your labels are smearing after they've had time to dry, it's a sign that either liquid or another substance has been introduced to the label. If your inkjet label is going to be exposed to liquid, we suggest spraying the labels with an overcoat after printing. Krylon makes overcoat / sealer sprays that can be found at most arts and craft stores. Learn more about Krylon Weatherproof / Waterproof Label Overcoat Spray.
If changing the settings isn't resolving your issue and an overcoat isn't the best solution for you, try sending your document to another printer. Each printer is different and may work better. If you continue to experience issues, please call our customer service team at 0203 051 9664.Was this answer helpful? 9
Why is the print scratching off my label sheets when using a laser printer?
Laser printers work by fusing toner to your paper. If you're able to scratch away the toner, it probably means that it didn't fuse properly. In most cases, this problem can be solved by changing your paper settings to "labels" or "cardstock."
To change your printer settings, open "Printer Properties" and locate what paper type is selected in the "Media Type" section. The default setting is most commonly "Plain Paper" or "Unspecified." By changing this setting to "labels" or "cardstock," you're increasing the temperature at which the printer fuses the toner to the sheet. It should eliminate smudging, scratching, or smearing in the resulting prints.
If you’re still having problems, call 0203 051 9664 to speak with our customer service team.Was this answer helpful? 3
If my material is laser or inkjet only, can I use it with the other printer type?
We recommend only using the product as intended. "Inkjet only" materials may not be able to withstand the heat of the laser printing process. The high temperatures could cause the facesheet to melt or the adhesive to ooze, leading to jamming and printer damage. For "laser only" materials, they likely won't cause damage to your printer, but the ink may not dry properly. This can lead to smudging even after an extended drying time.
Find the right materials for your printer type: inkjet-printable labels | laser-printable labels.
If you plan to switch printer types frequently, choose from our list of both laser and inkjet-printable materials using the "Material Properties" filter in the left-hand column.Was this answer helpful? 74
Can I run label sheets through my laser printer more than once?
We don't recommend feeding a label sheet through a laser printer more than once. The heat from the printing process can cause the adhesive to soften or the sheet to curl. Softened adhesive can ooze inside the printer or cause the label to peel off. It can also soften the toner which can make the printed design smudge.Was this answer helpful? 22
Can I handwrite on my labels with a marker or pen?
It depends on the material and writing instrument. Permanent-style markers (such as Sharpies®) work on most of the materials we offer. Other writing instruments like ballpoint or felt-tip pens should only be used on our paper-based materials. These materials include our white matt, standard colours, fluorescents, and brown kraft.
Was this answer helpful? 10
- Will label sheets work in a photocopier?
Can I get a sample of a specific product to try in my printer?
Yes. If you'd like to test whether a material will work for your application, we can send you a few sample sheets. Please fill out our sample request form and we'll mail them to you.Was this answer helpful? 71