Yes, many times we can change or cancel an order as long as the package hasn't shipped. You can check the status of your order using our order tracking page.
To change or cancel your order, please call us at 0203 051 9664 or submit a ticket. You can also cancel your order online - click "Learn More" below for additional information.
If your order has already shipped, you can initiate a return and, if desired, place a new order for your preferred product. You'll be billed for the new product and credited for the returned product when it arrives back at our facility.
Yes, VAT or Value Added Tax is included in all of our products and services. If you fall under the category of being an exempt or partly exempt business then please enter your VAT number in the checkout process.
At your convenience, place a new order for your desired product. You'll be billed for the new product and credited for the returned product when it arrives back at our facility. These will be handled as separate transactions.
You can find a copy of your invoice by visiting the "My Account" section, located in the upper right hand corner of OnlineLabels.com homepage. Once you have logged in, simply click on the order number to view and print a specific invoice.
You can enter a reward code in two places during the checkout process. The first occurrence of the reward code entry box appears in the bottom right-hand corner of the "My Shopping Basket" page. It’s located above the orange "Checkout" button. The second time you can enter a reward code is on the final page of the checkout process. In the top right-hand corner of the confirmation page, select "Do you have a Reward Code?" A textbox will drop down and you'll be able to apply your reward.
If you realize that your dispatch is being sent to an incorrect address, our customer service team can update your shipping information or relay the correct delivery address to the carrier. Please call customer service at 0203 051 9664 for assistance.
If you find a similar product advertised at a lower price and sold in quantities of 1,000 sheets or less, let us know and we'll beat it by 10%. Fill out a support ticket with a link to the advertised product or call customer service at 0203 051 9664 with the item description, seller information, and product pricing on-hand.
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