How Can We Help You?

We offer a money back guarantee policy on all our products. Read the details of our return policy for standard items or our return policy for bespoke items.

Here are some additional helpful links to help you through the process:

• Initiate a return
• Submit a support ticket
• Call customer service

Rather than issue exchanges, we offer a money back guarantee on all of our products. We will issue a credit for any returned product and bill for any new product being shipped out.

Read the details of our "No Hassle" Return Policy for standard items or Bespoke Return Policy for non-standard orders. You can also initiate a return, submit a support ticket, or call customer service at 0203 051 9664 to get started.

At your convenience, place a new order for your desired product. You'll be billed for the new product and credited for the returned product when it arrives back at our facility. These will be handled as separate transactions.

You can enter a reward code in two places during the checkout process. The first occurrence of the reward code entry box appears in the bottom right-hand corner of the "My Shopping Basket" page. It’s located above the orange "Checkout" button. The second time you can enter a reward code is on the final page of the checkout process. In the top right-hand corner of the confirmation page, select "Do you have a Reward Code?" A textbox will drop down and you'll be able to apply your reward.

Visit your basket.

Yes. To pay online using PayPal, select "Paypal" as the method of payment during the checkout process.

You can also pay via PayPal over the phone by calling 0203 051 9664. Once your order is placed with our customer service team, we'll contact you via email requesting payment.

Your charge may show up differently than your original purchase for one of two reasons:

• The total due is based off of the day's current exchange rate.
• Your bank may charge a conversion fee. If this is the case, please contact your bank for additional information on conversion fees.