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Frequently Asked Questions
How do I access Maestro Label Designer?
Click here to launch Maestro Label Designer or copy and paste the following URL into your browser. You can also choose "Design & Templates" from the main menu and click the green "Start Designing" button.
Need additional help? Learn how to find your activation code or activate your account.Was this answer helpful? 50
What is activation and how do I get a code?
Activation codes give users access to the full version of Maestro Label Designer. Without them, users can complete the same tasks, but will see a watermark across their labels when printing.
Activation codes are included with every purchase from OnlineLabels.com. If you have an activation code, learn how to apply it to your account. If you're unsure, find out where to look. You can also purchase an activation code if you'd prefer to remove the watermark from your designs.Was this answer helpful? 48
Where can I find my activation code for Maestro Label Designer?
Activation codes can be found in various places across our website and products. They include:
- On the order confirmation screen after placing an order
- In your order confirmation email
- On both the front and back of your order's packing slip
- Under "Activation Codes" in "My Account"
- Under "Activation Settings" in Maestro Label Designer
For more detailed instructions, visit our support article on the topic.Was this answer helpful? 60
How do I get a free trial of Maestro Label Designer?
Maestro Label Designer is available for free to all users. However, without an activation code, users will see a watermark across their labels when printing at home. Purchasing an activation code will remove the watermark from your designs.Continue to Maestro Label Designer or view pricing plans.Was this answer helpful? 35
What are the artwork guidelines for Maestro Label Designer?
- Resolution of uploaded photos is at least 300 dpi
- Bleed extends at least 3.175mm past label outline
- Safe margin is observed
- File types are .jpg, .jpeg, .gif. .png, or .pdf
- File uploads are no larger than 3 MB
- Lines and borders are at least 0.5 points
View additional artwork guidelinesWas this answer helpful? 90
Why does nothing happen when I select "Open directly from your browser" as a printing method?
Clicking "Open directly from your browser" will open a PDF of your design in a new window. If you have a pop-up blocker enabled, it will stop your computer from opening your design. Find out how to turn off your pop-up blocker or select the "Download and Print" option instead (recommended).Your computer's version of Adobe Reader could be another reason your PDF isn't generating. Make sure you have the most recent version of Adobe Reader. Download the newest version.Was this answer helpful? 34
- Do you have templates for formatting the labels?
What image formats are compatible in Maestro Label Designer?
Maestro Label Designer can support .jpg, .jpeg, .gif, .png, and .pdf file formats. To ensure the best possible print quality, we recommend that all artwork be submitted with a resolution of 300 dpi or greater.Was this answer helpful? 39
What happens to my designs in Maestro Label Designer once my activation has ended?
Your designs will be saved in Maestro Label Designer, regardless of your activation status. However, you will see a watermark across your labels if you plan to print them at home.Purchasing an additional activation code will remove the watermark from your designs.Was this answer helpful? 38
Is Maestro Label Designer Mac compatible?
Yes, Maestro Label Designer will run on your Mac. When it comes to printing, Apple's Preview program has limited scaling options. We highly recommend downloading Adobe Reader for best results.Was this answer helpful? 36
How do I upload and resize images in Maestro Label Designer?
You can import images to Maestro Label Designer by clicking on "Images" in the vertical toolbar to the left of the screen, then "+Upload New Image." To add the image to your design, click on the thumbnail preview. Your image will be automatically added to your label design.
To resize your image, select it on your canvas. Find any of the white boxes around the edges and pull them in or out to create your desired size. Note: By default, your image will scale proportionally. If you want to stretch or shrink your image independent of its aspect ratio, hold down the shift key while dragging the white boxes.
Learn more about uploading photos or resizing images.Was this answer helpful? 32
Do I ever need to update Maestro Label Designer software?
Maestro Label Designer is a web-based software, therefore you never have to worry about installing or downloading any updates. All upgrades and improvements to Maestro Label Designer are done by our staff and are automatically available when you re-launch the program. View the latest updates.Was this answer helpful? 41
Why isn't my design printing in the right place on my label sheet?
Papers can shift during the printing process. In addition, some programs and browsers scale documents during printing. To fix it, try the following solutions:
- Try stacking your sheets neatly and evenly in the printer tray.
- In the printer dialog box that comes up when you hit print, look for "Page Scaling" and/or "Rotate and Center." You want both options to be turned off. For best results, use Adobe Reader.
- Run the Alignment Wizard in Maestro Label Designer. It will detect printer shifts and adjust your design automatically. Read the step-by-step instructions.
- Add a bleed to your designs to help minimize the impact of shifting. Learn more about bleeds in Maestro Label Designer.
For additional assistance, please call our customer service team at 0203 051 9664.Was this answer helpful? 59
What's a bleed / bleed area?
A "bleed" is when you allow your design to transcend the dimensions of the "finished product." Bleeds ensure that once label paper is cut or a label is peeled up from its liner that your desired color reaches the edge of the label and you don't have any unprinted edges. Bleeds also account for any shifting that occurs throughout the printing process.
We suggest adding a bleed of at least 3.175mm or 1.5875mm to your design. This will account for the slight movement that can occur during the printing process.
Learn how to add a bleed using Maestro Label Designer.Was this answer helpful? 80
Why are the edges of my design getting cut off?
Every printer on the market has a fixed, maximum printable area where the ink or toner stops. That space is called the "non-printable margin."
If your label configuration extends to the edge of your sheet or close to it, we recommend figuring out your non-printable margins. To determine what your printer's non-printable margins are, you can look to your printer's instruction manual or use our printer margin tool. Print the document and measure the 1cm line in step 2. If the line is not an accurate centimetre, return to the print dialog box and select the "Fit to Page" or "Print Actual Size" option. Setting the "Custom Scale" option to 100% will produce the same results. Print the document again and remeasure. Once you're sure it's printing to scale, start from the edge of the paper and work your way in until you find the first full box. The numbers next to the first full box are your non-printable margins.
Use those measurements to adjust your label design. If you're using Maestro Label Designer, hover over the "Print" menu and click "Page Setup." From there, you can adjust your settings to fit within your printable dimensions.Was this answer helpful? 96
What do I do with multiple activation codes for Maestro Label Designer?
While Maestro Label Designer activation codes can't be used simultaneously, you can log them into the system so they're there when you need them. Once your current code activation code expires, you can activate another code from the list.
Learn how to apply activation codes.Was this answer helpful? 40
Why does the background color around certain textboxes and images appear to be darker when it's printed?
In some instances, PDF viewers can't process certain fonts or images. When this happens, the PDF viewer may add squares around your design or lines through it. You can eliminate this issue by telling your PDF viewer that your document is an image. Here's how:
In Adobe Reader (our recommended PDF viewer), hit print. Click "Advanced" toward the top. Check the box for "Print As Image."Was this answer helpful? 92
Why does my image appear grainy or pixelated when I upload it to Maestro Label Designer?
To keep Maestro Label Designer running optimally, we compress uploaded images during the designing process. This may cause images to appear grainy or pixelated while you're working in Maestro Label Designer, but they will print using the image's actual resolution and quality.Was this answer helpful? 57
What labels work with Maestro Label Designer?
Maestro Label Designer is compatible with all of our label configurations. We have created exact templates for every label to ensure you can design on a variety of our product offerings. Browse blank label templates.
If you can't find the template you're looking for, please call our customer service team at 0203 051 9664.Was this answer helpful? 45
How do I delete an image, shape, line, or text from my design?
Click on your object to select it. Once the white boxes appear around the edges of your object, press the "Delete" button on your keyboard or right-click and select "Delete Objects."Was this answer helpful? 52
What are the browser requirements for Maestro Label Designer?
- To run the program, you'll need the latest version of Google Chrome, Mozilla Firefox, Apple Safari 6 or greater, Internet Explorer 10 or 11, or Microsoft Edge.
- To print your design, download Adobe Acrobat Reader for best results (some programs and browsers will scale your design incorrectly causing misaligned prints).
- To add your own fonts, install Adobe Flash Player 10 or greater.
At this time, Maestro Label Designer is not compatible on mobile devices.Was this answer helpful? 43
Why is my font missing?
You must have Adobe Flash Player installed on your computer for Maestro Label Designer to access your fonts. Once Flash is installed, they'll be listed in alphabetical order at the bottom of the "Font Family" dropdown.
If you have Adobe Flash Player installed and you can't find your fonts, your browser may be disabling it or it may not be compatible with Maestro Label Designer. Note: Personal fonts are not available when using the mail merge feature.Was this answer helpful? 95
Can I purchase Maestro Label Designer without buying labels?
Yes, view pricing plans. Click "Purchase License" and complete the checkout process to receive your activation code.Was this answer helpful? 49
What operating systems does Maestro Label Designer work with?
Maestro Label Designer is a web-based platform that works with:
- Apple OSX
- Microsoft Windows XP
- Microsoft Vista
- Microsoft Windows 7, 8, and 10
At this time, Maestro Label Designer is not compatible on mobile devices.View browser requirements for Maestro Label Designer.Was this answer helpful? 42
Can I create a mail merge or data merge in Maestro Label Designer?
Yes, you can import your mailing lists or any other variable data lists into Maestro Label Designer. Follow these instructions to get started.Was this answer helpful? 46
How do I delete, remove, or organize my designs saved in Maestro Label Designer?
Click "Saved Designs" in the vertical toolbar to the left of the Maestro Label Designer home screen. You will be automatically redirected to "All Designs" within the "Saved Designs" page. From there, you can create, edit, and delete folders as well as move, rename, and delete designs.
For detailed instructions, follow our step-by-step guide to using the folder system.Was this answer helpful? 55
How do I install a font in Maestro Label Designer?
You must install Adobe Flash Player to access additional font options in Maestro Label Designer. Once Adobe Flash Player is installed, restart Maestro Label Designer. Any fonts currently installed on your computer should appear below the preset fonts in the "Font Family" dropdown.
If you are downloading new fonts to your computer, follow these instructions then repeat the directions above.Was this answer helpful? 61