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Frequently Asked Questions
- Do you have templates for formatting the labels?
Is there an order minimum?
There is no minimum order quantity on our standard sheet labels or standard roll labels. Please note that ordering custom quantities may increase your cost per product as it requires special handling and packaging.
Please call customer service at 1-888-575-2235 if you have any questions.Was this answer helpful? 72
What's your return policy?
We offer a money back guarantee policy on all our products. Read the details of our return policy for standard items or our return policy for bespoke items.
Here are some additional helpful links to help you through the process:Was this answer helpful? 15
What is your exchange policy?
Rather than issue exchanges, we offer a money back guarantee on all of our products. We will issue a credit for any returned product and bill for any new product being shipped out.
Read the details of our "No Hassle" Return Policy for standard items or Bespoke Return Policy for non-standard orders. You can also initiate a return, submit a support ticket, or call customer service at 0203 051 9664 to get started.
At your convenience, place a new order for your desired product. You'll be billed for the new product and credited for the returned product when it arrives back at our facility. These will be handled as separate transactions.Was this answer helpful? 16
Can your roll materials be used across multiple printer types (direct thermal, thermal transfer, and/or inkjet roll printers)?
No, different label materials are required for each printing process. Our direct thermal labels are only intended for use with direct thermal printers.Was this answer helpful? 90
Do I need a special printer to print on roll labels?
Roll labels are intended for use with dedicated thermal printers only. They will not work with standard desktop inkjet or laser printers.Was this answer helpful? 91
What are the differences between thermal transfer, direct thermal, and inkjet roll printers?
Thermal transfer printers utilize a thermal print-head to apply heat to a wax or resin-based ribbon. The ribbon ink is absorbed into the label material, creating a durable image that is ideal for applications requiring a longer-than-average shelf life.
Direct thermal printers use a thermal print-head as well, but do not require a printing ribbon. Instead, the chemically treated label material blackens when it comes into contact with the hot print-head, creating your image without the need for ink, ribbons, or toner. The resulting print is less durable, however, it's ideal for short shelf life applications. Shop direct thermal labels.
Unlike their thermal counterparts, inkjet roll printers function much like traditional inkjet desktop printers. Ink cartridges dispense ink in the appropriate combinations onto your paper creating full-color images.
Was this answer helpful? 92
Can I print in color on direct thermal label stock?
Our direct thermal label material is only capable of producing black text and images.Was this answer helpful? 93
What's the shelf life of your labels?
Our labels usually have a shelf life of 1-3 years depending on environmental and storage conditions such as heat and humidity.Was this answer helpful? 75
What type of adhesive is used on your labels?
We offer a variety of different adhesives across our material lines. They include:
- Standard Permanent – This adhesive offers a strong, permanent backing for your general-purpose labels.
- Heavy-Duty Permanent – This is a non-waterproof, heavy-duty adhesive for tough conditions or longer staying power.
- Weatherproof Permanent – This adhesive is ideal for extreme conditions and/or environments where liquid or moisture are present.
- Removable – This adhesive can be repositioned or removed without leaving any residue.
Click "Learn More" below to view our material options with your desired adhesive.Was this answer helpful? 29